It’s time we learned how to write properly

By: Paul du Toit – regular contributor

In today’s age where we’ve replaced handwritten correspondence with email, it’s important to look at some basic etiquette

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The value of acknowledgement

By: Paul du Toit – regular contributor

Acknowledgement is an extremely valuable habit to cultivate, bringing with it far more benefits than may casually meet the eye

A mother asks her teenage son to please lay the table. She receives no response. Twenty minutes later, it still hasn't been done. Now what? Was the request heard? Was the teenager busy or just preoccupied? Is he still intending to do it? Mom, herself once a teenager, ends up setting the table herself.

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Conflict: A secret weapon?

By: Paul du Toit – regular contributor

It is our response to conflict that creates an outcome – either good or bad – not the conflict itself

As humans we experience a powerful compulsion to retreat from conflict that is not of our own making. Put simply, if it’s not my problem, why should I have to deal with it? Answered simply, there can be many lasting benefits to approaching conflict as an opportunity – rather than as a barrier to peace.

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When to email and when to phone

By: Paul du Toit – regular contributor

The most efficient response by far is a phone call, and it remains my firm favourite. Why?

Don’t you just love requests for information by email with a name, but without a signature? If you don’t know me personally, at least supply that vital bit of information that identifies beyond a name who you are, who you represent and a choice of contact details including location. Your signature or lack of it determines how seriously I take your enquiry. The less information, I have found, the lesser chance of the enquiry being significant.

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